By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately. The www.boxmoortrust.org.uk or www.theboxmoortrust.org.uk websites are provided solely for your personal use. You may not use these websites for any commercial purpose. The use of the reference "the Trust" refers to the Box Moor Trust.

Online Purchasing

Great care has been taken in presenting the products on this website as accurately as possible. However, the images you see will depend on your monitor's  display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Acceptance of your order, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.

By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order on the website you confirm that you are the person referred to in the address details.

Visitors under the age of 16 should not provide or purchase items from this website.

Order Acceptance

Order acceptance and the completion of the contract between you and the Trust will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being out of stock - see Product Availability 
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Failure to meet the eligibility to order criteria set out in the Terms and Conditions

Order Cancellation

If you wish to cancel your order please contact us by:

  • calling 01442 253300 between 10am to 5pm Monday to Friday 
  • emailing your contact details and order number to This e-mail address is being protected from spambots. You need JavaScript enabled to view it stating your intention to cancel the order

It may not always be possible to stop an order from being dispatched, as we try to process orders immediately. If your order has already been dispatched please return the order following the details are set out in our Returns Policy.

Pricing Policy

All prices shown on the website are in £Sterling and are inclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time.

Product Availability / Information

We feature products on our website that have been carefully selected. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces.

All products are subject to availability. If, due to unforseen circumstances it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces. Substitutions will only be made with your prior consent.

Delivery Information

UK Mainland Delivery :

The delivery charge displayed for an item is for delivery to a UK mainland address.

Non Mainland UK Delivery : (includes: Northern Ireland, Channel Islands, Isle of Man and the Scottish Isles)

Please contact us before ordering to establish delivery methods and charges.

Returns Policy

We hope that you will be totally satisfied with any purchase made with the Trust. If you are not completely satisfied with your purchase, you may exchange or refund your goods within 7 days of receipt. The goods must be returned to us in the same condition as supplied to you - unused and re-saleable.

Returns Instructions

By Post :

Package the merchandise to prevent damage, enclosing details of your name, address and order. Send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return.

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. You must return the goods, together with their packaging, in the same condition as supplied to you.

If you have any further questions about our returns policy please contact us on +44 (0) 1442 253300 or click here to email us.

Returns Address :

The Box Moor Trust
The Box Moor Trust Centre
London Road
Hemel Hempstead
HP1 2RE

The Website

We may change the Trusts website and correct or update information (including product information) on it at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

Liability and Indemnity

We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

Jurisdiction

The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place in our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.

General

We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.


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